TERMS OF USE
In using this website, you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Korean Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
• Disclaimer
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
• Security
It is your responsibility to safe-guard secret information such as this company website password and financial instrument information such as credit card number and net banking password. The company is not liable for any misuse including financial loss from your account in case of stolen credentials. You will inform the Company immediately in case of knowledge of loss or theft of password.
• Payment
The Company may accept payments by Swift, PayPal, credit cards, debit cards and net banking facility provides by its payment gateway partners. The payment options may be revised from time to time to increase payment options available to you and/or to improve the payment experience. We reserve the right to take legal action against you including but not limited to sharing your data with appropriate third parties in case of fraudulent payments. The Company can take legal action and is subject to Korea jurisdiction.
• Returns
Products sold can be returned within 7 days of receipt if they are damaged or not the right product. It is your responsibility to inform the Company via email / phone as soon as you are aware of any problems due to which you want to return the product. For claims on returned parcels can be checked within 6 months from the purchase date only.
All Returns are at the discretion of our Company. You will need to ship returned product(s) back to return address provided to you. You may be reimbursed for reasonable shipping cost at the Company’s discretion.
Once our CS team confirms the request, we will share our Korea return address. The refund will be issued once we receive the item back.
Returns may be entertained if:
You have received incorrect product(s)
You have received damaged or expired product(s)
You didn’t receive the product(s) due to omission.
In the above case, the following are required with your order number
– Photos of the damaged item (A detailed photo of the damaged area)
– Original shipping label
Returns will generally not be entertained if:
Product(s) that is opened.
Any item that shows any signs of usage or opened cannot be returned.
The product(s) value has declined significantly over time.
The goods are lost or damaged due to reasons attributable to you Refund due to simple change of mind.
In this case, we will not responsible for the shipping cost refund (original shipping cost + return shipping cost)
• Cancellations
Order cancellations will generally not be entertained. However, if the Company determines order can be cancelled then a cancellation will be entertained. In this case, the balance will be refunded to buyers or a balance will be in form of credit to the Wallet. The Company reserves the right to allow cancellation of order at its sole discretion.
• Refund
In the case of a request for a refund, we inform you that the refund will be made with a transfer fee for international payments.
In addition, due to the peculiarity of money circulation in some countries or payment systems, a refund may not be possible. In this situation, the refund will be sent as a credit in account.
• Exceptions
Refunds, cancellation and returns not be entertained in the following cases.
– Shipping failures
Shipping cost (original shipping cost + return shipping cost) of returned parcels due to change of mind / unclaimed return / recipient refused / absence of addressee / wrong or insufficient address, will not be refunded. To avoid shipping failures, please double check your zip code and detailed address during the checkout.
– Notice
Notice from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded as a reason to get a refund for the returned parcel.
• Customs Clearance
Customers are fully responsible for any of customs related issues
– Customs Taxes, service fee, administration fee, warehousing fee etc. The trade terms and conditions are based on the INCOTERMS (EW., WORKS or FOB terms) you selected when placing the order. The above terms and conditions, you are responsible for all shipping cost, risks and insurance obligations incurred during the transit and arrival of the product to the place designated by the buyer. If some charges occur, it is the buyer’s responsibility since it is beyond our control. Please check with your country’s customs office to determine. In that case there would be no refund for the returned package. Please note that original shipping cost & return shipping fee might be bigger than your original payment amount.
• Customs Clearance Issues Return
If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide any kind of documents requested by recipient’s country, the customs request documents that we are unable to provide, not being able to contact the recipient or other related issues, we will not be responsible for shipping cost refund and return (original shipping cost + return shipping cost).
Additional charges for import clearance must be fulfilled by the recipient; No control over these charges. The original shipping cost is higher than the shipping cost announced by shipping policy.
• Brand availability
Some brands may have exclusive representatives with a registered trademark in your country. In order to avoid claims from exclusive distributors, please get this information directly from the manufacturers or their official representatives in advance before placing an order.
• Additional documents
If you require additional documents for products, such as MSDS, FDA, CGMP, CPNP, COA and others, then in the case of EYENLIP / FABYOU / SUMHAIR brands we can provide a complete package, as we are manufacturers.
For products of other brands, we can provide only MSDS, but please note that some manufacturers do not provide such documents.
• Fees
We retain the right to charge you the following fees for prepaid orders. However, we may not charge you based on the Company’s discretion.
Shipping & Handling Fee will be used to completely or partially cover our costs of shipping and handling your order. The fee amount will always be disclosed to you prior to payment.
• Deposit
The company may request a deposit during the transaction in order to prepare for a more secure transaction and future situations. This is non-refundable and is calculated by offsetting the payment amount when paying for the product.
• Shipping
We will make best efforts to ship your order as soon as possible. In case, we are not able to ship your complete order, we will notify you about the delay.
• Products
The products including the description, price, images etc. are provided to us by the suppliers. We use them for informative purpose only. The rights to these reside with the content owners. Product prices and availability are subject to change without notice. We will not be liable for delivery of ordered products to wrong address due to incorrectly provided shipping address. Responsibility of providing correct shipping details along with the order lies with you.
• Termination of Agreements and Refunds Policy
Both the Client and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services shall be refunded. Refunds, if any, are at the sole discretion of the Company and are limited to the amount of order under dispute. By default, refunds will be made to same payment instrument used for Service unless otherwise specified by Client. Refunds will be credited within 5-15 business days and is dependent on bank/card.
• Availability
Unless otherwise stated, the services featured on this website are only available within worldwide, or in relation to postings from Korea. All advertising is intended solely for the worldwide market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service, you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
• Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.
• General
The laws of Korean government these terms and conditions. By accessing and using this website you consent to these terms and conditions and to the exclusive jurisdiction of the Korean courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.
• Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are advised to re-read this page on a regular basis to ensure awareness of any change in terms and conditions.